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Can I cancel my order?
Cancellation of the order by the customer
1. The customer has the right to partially or fully withdraw from the order up to 14 days after payment of the invoice.
2. In order to cancel the order, the Customer must submit an application to the Seller in writing or by e-mail.
3. In the written application to cancel the order, the Customer must indicate the bank account number and the name of the bank account holder, where the money to be returned should be transferred.
4. Cash refunds are not made by the Seller.
5. In the event that the Customer withdraws from the order, he undertakes to return the unused and undamaged products without delay, but no later than within 7 calendar days from the date of sending the withdrawal request.
6. Products to be returned must be in unopened original packaging with user manuals and other documentation.
7. The original invoice must be sent with the returned product.
8. If the product returned by the Customer has been used, the Seller has the right to refuse a refund.
9. After checking the documents and the product, the Seller sends the cancellation notice to the Customer with a credit invoice (shipping costs are deducted).
10. The Seller will return to the Customer the amount paid for the returned products (excluding the costs of shipping the products) within 14 calendar days from the receipt of the cancellation notice and the product at the latest.
11. When meeting the customer, the Seller offers the opportunity to exchange the product for another product. Additional costs are borne by the Customer.
12. Order cancellation is only possible for standard products. If the Customer has placed a special order (DIY kits according to the customer's measurements) or the product has been customized according to the Customer's special wishes, the product cannot be returned.